Please find below the answers to our most frequently asked questions.
We endeavor to get your mirror to you quickly and in one piece. Should you have any problems that are not answered below please email us at email@example.com
1. Do you ship internationally?
Yes - we can ship some items internationally but not our full range. Please contact us to discuss your requirments.
We can also ship some items to Ireland and the Channel Islands for an additional delivery charge. Please contact our office to discuss prior to placing your order.
2. How do I take advantage of your PRICE PROMISE?
Simply email us at firstname.lastname@example.org with the details and a link to the cheaper price and we'll send you a discount code to reduce the price at the checkout!
Please note that when carrying out a price promise we take in to account delivery charges and the item needs to be in stock and ready for immediate dispatch.
We will not price match with companies that do not have a company registration number or if we feel that they are not a genuine company. We will also not price match against auction sites i.e. Ebay, Amazon.
3. My Mirror hasn't arrived yet but I have had the money taken from my card, why?
In order for approval to be gained and an order placed successfully on our website, we have to process the transaction in full. This is standard practice on all internet sales wherever you purchase from. If there is going to be a considerable amount of time between order and delivery we will offer you a full refund and contact you when your item is available.
4. How long will my order take to arrive?
Most of the items on our website are in stock or manufactured in this country especially for each order. Some are special order items. As we operate such a busy warehouse, our stock levels change by the hour. Our target is to deliver all orders within 28 working days. The majority of our order are picked from one of our 2 distribution warehouses and delivered within 7 - 10 days. Should we expect your item to be delayed for any reason we will contact you as soon as possible. Over the years we have great experience in working with specialist fragile goods couriers who deliver your mirror without going through complicated and rough sorting methods. Our courier takes a little longer than the overnight carriers but we currently operate at less than 2% of all mirrors delivered, arrive damaged.
5. Do you offer discount to trade customers?
Yes! Over the years we have worked with many companies who use us to source their mirrors. We have recently helped interior design companies put mirrors into pubs, apartment blocks, show homes, shops and prestigious hotels around the country. Should you wish to enquire about working with Exclusive Mirrors on Business to Business level please emails us at email@example.com - proof of company status and business details will be required.
6. What if my mirror arrives damaged?
In our industry from time to time accidents do happen. Should your mirror arrive damaged, don't worry. Just contact us by telephone within 24 hours of delivery to notify us, then send us a photograph of the damage within 48 hours of the delivery then we will get a replacement out to you ASAP. Should we be unable to supply a replacement we will give you a full refund.
7. What if I change my mind?
If your mirror is a stock item that has not yet left our warehouse, we will refund your money in full. If your mirror has either been ordered in especially or has left our warehouse then we will be charged a fee to bring it back into us. In this case we will issue you a refund on it's safe return and refund you your money minus any delivery costs that have been incurred (this is normally £30)
8. Do you have a showroom?
We do not have a showroom but should you require any images or any questions then email us direct. Please see above, should you wish to change your mind, don't worry we operate a money back guarantee should you change your mind.
9. How do you send glass through the post and what is your damage rate?
Wherever possible at exclusiveMIRRORS we try to use our own drivers or fragile good couriers to deliver your order. Of course from time to time damages do occur, however we strive to do everything we can to prevent this from happening. We've created the video below to share the unique packaging process that each mirror goes through before it even leaves our warehouse.
Packaging Process Video: